Coordinator: Arnold P.O.S. Vermeeren, TU Delft (The Netherlands)
This activity is concerned by the development of a generic method selection and application framework that effectively leverage and support interdisciplinary and cross-sectorial design and evaluation solutions.
It is deemed challenging to synergize the results of the other three WGs to generate a generic method selection and application framework that enables picking appropriate solutions for a design or evaluation problem. The framework will serve as a reference model that informs the future development of HCI. This bottom-up approach enables us to synthesize at the abstract level theories and principles with a sector-wide coverage and at the concrete level sector-specific guidelines and examples. It will learn from, and contribute to, the recently initiated ISO project "ISO 9241-230: Human-centred design methods" to which the Actionís participants are already contributing.
To complete this synergy task, it is necessary to incorporate into the framework some decision-making methodologies. In particular, an approach exploiting power of contemporary multi-objective decision-making and social choice methods is regarded relevant to deal with cross-sectorial user goals, task contexts, and uncertain or insufficient information base. This approach will enable effective identification of best solutions for real-life situations and complex hierarchies. Methods such as Analytic Hierarchy Process (AHP), PROMETHEE and ELECTRE will be assessed to find out which one best fits to real situations for designing and evaluating computing artefacts in various sectors.
Prototypes of this generic framework will be presented to a much wider audience beyond the Action to collect feedback, especially from industry/ consultancy professionals world-wide, for refinement and consolidation. Adapted decision-making methods to address real-life design and evaluation contexts will be derived.
In addition to the deliverables of the four WGs, this Action will adopt a good practice of COST294-MAUSE to publish proceedings of the open Workshops and render them accessible to the wider research community through the Action's website. These COST294 Workshops proceedings have been very well recognized. Furthermore, the very successful book project accomplished in COST294 (Maturing Usability: Quality in Software, Interaction and Value, 2008, Springer, London) has motivated the Action to compile results into a book.