IFIP WG 13.5 Workshop on Resilience, Reliability, Safety and Human Error in System Development
Abstract
This workshop focusses on the issues of bringing together several properties to interactive systems. While research in the field of HCI is mainly targeting at Usability and user experience (UX) this workshop focusses on Resilience, Reliability and Safety. It is organized by the IFIP Working Group 13.5 on Resilience, Reliability, Safety and Human Error in System Development. The goal of the workshop is to bring together researchers and practitioners from these various disciplines or their related application domains (such as nuclear, space, aeronautics, healthcare…) to discuss real-life case studies featuring success and/or failure stories of development processes that target resilient interactive systems and take into reliability, safety and human errors for interactive systems. The objective of the workshop is to produce a structured roadmap and a research agenda for the design, construction and assessment of resilient interactive systems.
Structure of the workshop
Position papers will be made available on the webpage and circulated in advance of the workshop. From the set of contributions, a subset of selected case studies will be invited to be presented at the beginning of the workshop and will be used to support the discussion that follows. The morning session will be dedicated to welcoming participants and presenting case studies. Participants will be invited to comment on the case studies and to report similar experiences. The afternoon sessions will be dedicated to an interactive session, where participant will be invited to work by proposing solutions to the problems on the case studies seen in the morning. Solutions proposed by the participants will be compiled and compared. Based on the lessons learned, participants will be invited to draft an agenda of future work that can be accomplished.
Overview and goals
In the area of Human-Computer Interaction (HCI) there is large involvement in the design, development and evaluation of interactive systems targeting application domains like entertainment and leisure or standard office work environments. In such contexts, the focus is mainly on usability and user experience properties leaving other aspects of software such as reliability to other disciplines such as dependable computing or computer science. For this reason, interactive systems that are safety-critical and belong to domains such as Healthcare, Aeronautics, Air Traffic Management or Satellite Control are left with designed interaction techniques that are so poorly engineered that they remain inapplicable. While entertainment and “standard” work interactive systems have a strong focus on usability and user experience, in the area of safety-critical systems factors like safety, reliability, fault-tolerance or dependability are as important as usability and user experience while usability problems are usually compensated by training. These two distinct views about interactive systems, lead to two different communities using different approaches, development processes and methods. Contrary to the current perception that this distinction is important and should remain intact, we argue that methods, approaches, processes and solutions in one area can be fruitfully deployed in the other area. One precise example of such possible cross-fertilization is the design and development of user interfaces including autonomous behavior in safety-critical systems. Solutions from video games can be used to solve some of the major problems when interacting with this type of autonomous behavior in a user interface of safety critical systems. The main goal of this workshop is to identify areas of meaningful integration between mass market products (consumer focus) and safety-critical systems, to investigate new solutions and to strengthen a community interested in this area.
Program
9.00 Welcome (Philippe Palanque)
- Introduction to the workshop and to the IFIP WG 13.5
- Round table with participants
- Discussion around the workshop planning
9.30 Session 1: Position papers presentations and discussion (1) – 20mn presentation + 10 mn questions
Dorrit Billman, John Archdeacon, Rohit Deshmukh, Michael Feary, Jon Holbrook, Michael Stewart. Alignment of Technology to Work: Design & Evaluation Representation.
Jonathan Day, George Buchanan, Stephann Makri. Reflecting on Users’ Strategies for Resilient Interactions.
10.30 Coffee break
11.00 Session 2: Position papers presentations and discussion (2) – 20mn presentation + 10 mn questions
Bertram Wortelen, Sebastian Feuerstack, Marcus Behrendt. Modeling Monitoring Behavior for HMI Designs is Easy with the Right Tool.
Camille Fayollas, Célia Martinie, Philippe Palanque, Racim Fahssi. Accounting for Organizational faults in Task Model Based Systematic Analysis of System Failures and Human Errors.
12.00 Session 3: Work planning
- Identification of potential break out groups
- Identification of topics to discuss from presentations
12.30 Lunch break
14.00 Session 4: Selection and discussion on a set of topics
- Proposal 1: how to speed up task descriptions (M. Feary)
(make use of outside data, connection with system descriptions, how to make such description computationally usable)
- Proposal 2: To be defined during the workshop
15.30 Coffee Break
16.00 Session 5: Building a roadmap on Resilience, Reliability, Safety and Human Error in System Development
17.00 Wrap up and future work
- HESSD 2016 jointly organized with HCSE 2016 in Stockholm
- Potential joint publication from workshop activities
17.30 End of workshop
19.30 Informal gathering for dinner
(might be joined with Workshop 04 IFIP WG 13.2 Workshop on User Experience and User-Centered Development Processes)
Submission
Participants are asked to submit a position paper (up to 6 pages) reporting their experience on developing resilient interactive systems. Authors should also provide in their submission a short summary of their experience in the field and the motivation to participate on this workshop. Submissions should be submitted via EasyChair (https://easychair.org/conferences/?conf=hessd2015). Position papers will be reviewed by the organizing committee and selected participants will be invited to attend the workshop. All contributions will appear in the adjunct proceedings of the workshop which will be in official adjunct conference proceedings at the University of Bamberg Press. The University of Bamberg Press format is available here.
** Important dates
Submission deadline: June 5th, 2015
Notification of acceptance: June 19th, 2015
Final papers due (camera ready deadline): July 1st, 2015
Workshop date: September 14th, 2015
Workshop organizers
Chris Johnson Dept. of Computing Science, Univ. of Glasgow, Glasgow, G12 8QQ, Scotland. Tel.: +44 141 330 605 Email Chris Chris' home page
Mike Feary NASA, Ames Research Center, moffett field CA 94035-1000, USA. Email Mike
Célia Martinie ICS-IRIT, University Toulouse 3, 31062 Toulouse cedex, France. Tel.: +33 561 55 7707 Email Célia Célia's home page
Philippe Palanque ICS-IRIT, University Toulouse 3, 31062 Toulouse cedex, France. Tel.: +33 561 55 6965 Email Phil Phil's home page
Regina Peldszus MECS, Leuphana University, 21335 Lüneburg, Germany. Tel: +44 141 330 605 Email Regina Regina's home page