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Overview

The increasing use of the Web as a software platform together with the advance of technology has promoted the Web platform as a suitable alternative for delivering information and services to citizens. However, the adoption of services provided to citizens depends upon how such applications comply to the users needs.

The development and implementation of e-government involves consideration of its effects including environmental, social, cultural, educational, consumer issues, among others. On one hand, e-Government software is mandated to follow very strict requirements in terms of evolving regulation, use of legacy technologies, confidentiality protection, and technical constraints related to the management. On the other hand, the design of e-Government applications must consider the impact on the diversity of users in terms of age, language skills, cultural diversity, literacy, and information technologies prac-tice.

Some major constraints underline the importance of investment on the User Inter-face (UI) design and evaluation of e-Government applications:

• The ever growing number of users of e-Government applications calls for a universal access to e-Government applications. Usability has become one of the major challenges for large adoption of many e-services provided to citizens, in particular those suffering from some kinds of disability or having some literacy barriers (e.g. illiterate users, immigrants).
• E-Government applications present several advantages for both front office users (e.g. citizens, associations, companies and so on) and back office people (e.g. government employees, administrative clerks) as they reduce costs of information transfer and treatment. Thus front office and back office users are two sides of the same coin. Whilst universal access should be provided to front office users, usability for back office users should not be neglected as some usability problems could cause errors and/or losses of data that might compromise the quality of the whole system.
• Public administration should ensure multiple access points to e-Government applications allowing home access via Internet broadband, computer-based kiosks, as well as mobile platforms. Nowadays the large variety of computing systems (e.g. low-weight desktop/notebook computers, cell phones, Personal Digital Assistants - PDA, smart phones) has created a milestone for cost-effective development and fast delivery of multi-target interactive systems.
• Citizens are faced with a large set of e-services (e.g., tax declaration, docu-ments requests such as passports, procedures involving health care insurance, etc) which are provided by different governmental agencies. The availability of such e-services generates lots of personal data. As a result, privacy issues as well as management concerns (e.g., sharing data among different applications, recovering personal information from different applications) emerge.
• Bad design can have huge impact not only on the adoption of user interface by users but also compromise the validity of democratic processes. So that, accessibility had become a mandatory requirement for any e-Government initiative.

This workshop is the second in a series of workshops organized at IFIP TC 13 Interact conference focused on User Interfaces for e-Government applications. DEGAS 2009 is officially supported by the IFIP WG 13.3 on HCI and disability and the IFIP WG 13.2 on Methodologies for User-Centered Systems Design.

Goals

The main goal of this workshop is to bring researchers and practitioners together to explore the issues and challenges related to the development of usable and accessible user interfaces for e-Government applications using innovative Information and Communication Technology (ICT).

The present edition addresses the emergence of ubiquitous platforms and the multiple access points to e-Government applications. In particular, we are concerned by case studies, theories, applications, and design and evaluation methods for ubiquitous e-Government applications that are committed with the universal access for citizens.

Expected outcomes for this workshop include a review of trends and currently available solutions for the design and evaluation of e-Government UIs and a research agenda for further developments in the field.

Scope

This workshop is intended for anyone (researchers and practitioners) who is concerned with the design and/or evaluation of accessible and/or usable UIs. This includes representatives from administrations, academia (e.g., lecturers in HCI), and policy-making organizations.

We invite participants to present case studies, approaches and reflections on (but not limited to) the following topics:

• User Characteristics and their Diversity (e.g. citizens, back office, stakeholders, etc)
• User Interface requirements and constraints for of e-Government applications
• User experience with e-Government services
• User involvement in the development process
• Accessibility and universal access design
• Public policies for implementing accessibility and usability culture into governmental and third parties agencies developing e-government applications
• Quality models for measuring the quality of e-Government user interfaces
• Design Methods for e-Government User Interfaces
• Successes and failures stories of e-Government user interfaces
• Recommendations for public Web sites
• Innovative use of ICT technologies including instant messaging (e.g. MSN), GPRS, interactive TV, tracking systems, road traffic management, regulatory enforcement, etc.

 

Program

Welcome at 9h AM in the Room A 156 of the place at "Ekonomikum" - Centre for Economic Studies, located on Kyrkogardsgatan 10.

Full papers session

1. X-Gov: Crossmedia for Government Services
   Flavio Miyamaru and Lucia Filgueiras
2. Profiling User Requirements for Multi-Target e-Government Applications: a case study
   Marco Winckler, Dominique Scapin, Florence Pontico, Gaelle Calvary and Audrey Serna
3. MultiStates: Monitoring Databases With Acoustic and Intuitive Perspective Wall Interaction
   Thomas Gladisch, Dirk Willuhn and Gerhard Weber
4. Advanced Quality Tools for eGovernment Services
   Antonio Candiello, Andrea Albarelli and Agostino Cortesi

Position papers session

1. Using human language technology to support the handling officers at the Swedish Social Insurance Agency
   Hercules Dalianis, Ola Knutsson and Teresa C. Pargman
2. E-government HCI: a genuine research field?
   D. L. Scapin
3. Accessibility of Mobile Phone Applications
   Gerhard Weber
4. Senior Web Surfer
   Isabelle Motte and Monique Noirhomme-Fraiture

Round Table and Discussions

Wrap-up

The full text of proceedings are available here.

Presentation slides available here for download (6 Mb).

Program Committee

Ana Cristina Bicharra Garcia, Universidade Federal Fluminense, Brazil

Lucia Filgueiras, Escola Politécnica da Universidade de São Paulo, Brazil

Asbjørn Følstad, SINTEF, Norway

Jan Gulliksen,Uppsala University, Sweden

John Krogstie, NTNU, Norway

Klaus Miesenberger, University of Linz, Austria

Gerhard Weber, TU Dresden, Fakultät Informatik, Germany

Organizers

Marco Winckler, IHCS-IRIT, Université Toulouse 3 (France)

Monique Noirhomme-Fraiture, Université Notre-Dame de la Paix (Belgium)

Dominique Scapin, INRIA-Rocquencourt (France)

Gaëlle Calvary, University of Grenoble (France)

Audrey Serna, University of Grenoble (France)