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Présentateur :David G. Novick
Department of Computer Science
University of Texas at El Paso
Date : Le 29 Avril 2002, 10h
Lieu : Lieu: Université Toulouse 1, Salle des thèses, (Arsenal)
Contact : Saïd Tazi
Université de Toulouse 1
mail: tazi@univ-tlse1.fr
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Title :
Users and Uses of Synchronous Business Communications Software
( David G. Novick UTexas, and Eleanor Wynn, Intel Corporation )
Abstract :
To help designers and authors understand users' intentions and work
practices for synchronous business communications in a systematic way,
we used ethnographic and task-analytic techniques to collect, analyze
and classify evidence of the activities of potential users as they
conducted their work lives. The interactions we observed among our users
took place through a variety of modalities. We found eight categories of
tasks for the collaborative or interactive work in which our subjects
engaged. Based on these data, we were able to classify roles of
potential users of synchronous business communications software into a
set of "archetypes" that characterize their use: Thinkers, Producers,
Authors, Networkers and Diplomats. Issues raised by our work include
questions about the nature of user archetypes, user tasks, and their
modalities.
About the speaker: :
David G. Novick earned his J.D. at Harvard University in 1977 and his
Ph.D. in Computer and Information Science at the University of Oregon
in 1988. He is professor and chair of Computer Science at the
University of Texas at El Paso. Previously, he was on the faculty of
the Department of Computer Science and Engineering at the Oregon
Graduate Institute and then Director of Research at the European
Institute of Cognitive Sciences and Engineering. His research focuses
on interactive systems, and especially development methods for
interfaces and their documentation. Related interests include include
technologically mediated communication and computational models of
dialogue. He served as General Co-chair, ACM Conference on Universal
Usability, Washington, D.C., November 16-17, 2000, and organized ACM
SIGCHI's series of events in Natural Language Interfaces.
